Last updated: May 2025

GenioTech ("we", "us", "our") is committed to protecting your personal data. This policy explains how we collect, use and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

GenioTech is a device repair business operating from 29 Hilltown, Dundee DD3 7AA. Our contact email is geniotechdundee@gmail.com and phone number is 01382 221017.

What data we collect

• Name, phone number and email address when you submit a booking or drop-off form
• Device details and fault descriptions submitted through our forms
• Email address if you subscribe to our newsletter
• Usage data collected through cookies and analytics tools (see Cookie Policy)

How we use your data

• To process and manage your repair booking or drop-off
• To contact you about your repair status
• To send you our newsletter and promotional offers (only with your consent)
• To improve our website and services

Legal basis for processing

We process your data under the following lawful bases: contract performance (for repair bookings), legitimate interests (for improving our services), and consent (for marketing emails).

Data sharing

We do not sell your personal data. We may share data with trusted third-party service providers who assist in operating our website and business (such as email delivery services), all of whom are bound by data protection obligations.

Data retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Repair records are typically retained for 2 years.

Your rights

Under UK GDPR you have the right to access, correct, or delete your personal data, restrict or object to processing, and data portability. To exercise any of these rights, contact us at geniotechdundee@gmail.com.

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

29 Hilltown, Dundee DD3 7AA · 01382 221017 · geniotechdundee@gmail.com